GENERAL FAQS

SIC cups are pretty simple products but we get that there are still some questions you may have. We have done our best to answer some common questions here but if you still need something answered don’t hesitate to reach out to us at getsic@siccups.com. Questions, comments, overarching praise or any concerns are always invited – we love to hear from you what you love and what you would like to see us do differently!

1. How long does your drinkware products keep beverages ice cold?

We use high quality stainless steel with an extra layer of copper insulation that is vacuum insulated to make sure that your favorite beverage stays ice cold up to 24 hours.

2. Will they also keep my beverages hot?

 Yes. The same technology that keeps your beverages ice cold also keeps your coffee piping hot for hours. Our tumblers also come standard with a splash proof lid that helps maximize heat retention.

3. How many colors do you offer?

Each of our products is available in 12 different powder coated colors.

4. Why are your products powder coated instead of painted like others?

Powder coating is not only much more environmentally friendly, but is also much more durable and less likely to scratch or chip.5. Can I put them in the dishwasher?

 To keep your SIC products looking their best, we recommend hand washing them.

6. Can we get our business logo on your products?

 Yes. Our custom shop would be happy to provide you with a virtual image and quote for your business or event.

7. Do these products sweat?

No. Due to the vacuum technology, you can feel confident that you can sit your products on your favorite furniture without the need for coasters.

8. Our your products leak / spill proof?

Our 27oz bottles are 100% leak proof. Our tumblers have a splash proof slide, but are not leak proof.

9. How can I reach you?

We love to hear from our customers! Please email us at getsic@siccups.com.

10. Do you have a warranty?

All of our products come with a limited lifetime warranty. Please visit our warranty page to learn more and to register your product online.

11. If I order today, how long will it take to ship?

Our shipping department ships out all products within 1 business day. We ship from our warehouse in Jacksonville, FL so delivery times will vary.


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